1. Information We Collect
We collect information you provide directly — account email, company name, and use-case description — plus technical metadata about API requests (timestamp, document size, response status). We do not retain document contents beyond the retention window of your subscription tier.
2. How We Use Information
We use the information collected to operate the Services, process payments, communicate with you about service changes, and improve extraction performance. Aggregate, de-identified statistics may be used to publish benchmark reports.
3. Document Handling
Documents submitted for extraction are processed in transit and at rest using industry-standard encryption. Documents are not used to train extraction models unless you opt in. Retention windows are defined per subscription tier and documented in your account settings.
4. Information Sharing
We do not sell personal information. We share data with service providers (cloud infrastructure, payment processors) only to the extent necessary to operate the Services, subject to confidentiality obligations.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information. All API traffic is served over TLS. Internal access to production systems is logged and reviewed.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export the personal information we hold about you. To exercise any of these rights, contact us at the address below.
7. International Transfers
We may process personal information in countries other than your country of residence. Where required, we rely on appropriate transfer mechanisms to ensure your information receives an adequate level of protection.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email and posted to this page.
9. Contact
For privacy-related inquiries, write to hello@parsegrid.io.